Frequently asked questions
Quick answers about signing in, invitations, notifications, showings, Matchai Energy, connectors, Matchai Cloud, privacy and deleting your account.
If your question is not here, write to support@matchai.co. A person reads every message. Include the email address on your account and what you were doing when the problem happened.
Your account
Open the invitation link your broker sent you first. Then sign in with the email address the invitation was sent to: with Google or Microsoft if that address is with one of them, or with a password. The invitation is accepted as soon as you are signed in. See Create your account.
On the sign-in page, choose Email, then Forgot password?, and enter your email address to get a reset link. If the email does not arrive, check your spam folder. If you usually sign in with your mobile number, choose Phone and we text you a code instead.
The properties you kept are under Saved. Everything your broker sent you, in order, is in your conversation with them under Messages.
Choose what you are notified about, and how, under Notifications in your settings. Every email Matchai sends also has an unsubscribe link at the bottom.
Open the property and request a showing. Your broker confirms the time or proposes another one, and you get a reminder before it. See Calendar.
Energy, connectors and billing
Energy powers the AI work Matchai does for you, such as creating a listing automatically from your photos. Most of Matchai uses none: messaging, search, your calendar, your contacts and your website never do. Your Energy shows as a battery in Settings → Energy, where you can also claim a free daily dose each day. Energy you buy never expires. See Matchai Energy.
You get the Energy back automatically, into the item it came from. The job shows as Refunded under Usage. There is nothing to do.
No. The app does not sell anything: the store and Billing do not appear there. Purchases are made on the web at matchai.co, and what you buy is in the app straight away. See Matchai Store.
Each connector is $5 a month. You pay for a connector slot, not a particular service, so you can disconnect one service and connect another in its place without paying more. Cancel slots in Settings → Billing. See Matchai Connectors.
Files and privacy
Yes, with a drop link. In Matchai Cloud, open the listing or the person the files are for, choose Ask for files, and send them the link. They add their files on a simple page with no sign-up, and the files go straight into that place. They cannot see anything else. See Sharing and drop links.
Your files are private by default. Only you and the people who work with you on that listing, team, project or conversation can open them. A document becomes public only if you publish it on a listing's page, or add it to your Matchai Page. See Matchai Cloud.
No. A lead, a client or a peer can see that they are connected with you, but never what you record about them: your notes, the details you entered, their stage or their budget. See Privacy and security.
Your content is sent to Matchai's AI providers only to produce what you asked for, and Matchai's agreements with them do not allow it to be used to train their models. The privacy policy gives the details, including the one exception and how to opt out of it.
Report a message by right-clicking it on a computer, or pressing and holding it on a phone, then choosing Report message. In a conversation's details, you can Report this person or Block them. Matchai never tells the person that you reported them, and reviews every report within 24 hours.
Open Settings → Account and choose Delete account. Matchai shows what will be removed before anything happens. Deletion is permanent and cannot be undone. If you cannot sign in, write to support@matchai.co from the address on the account. See Create your account.