Support

Last updated: August 2026

1. Contact us

Write to support@matchai.co. A person reads it.

Include the email address on your account and what you were doing when the problem happened. That is usually enough for us to reproduce it without a second round trip.

Matchai is operated by Matchai LLC, a limited liability company organized under the laws of Saint Vincent and the Grenadines.

2. Deleting your account

You can delete your account yourself, from inside the app. You do not need to ask us, and you do not need to install anything.

  1. Sign in, then open Settings, then Account — the address is matchai.co/account/settings#account.
  2. Choose "Delete account".
  3. Read the summary of what will be removed, then choose "Continue".
  4. Tick the confirmation, type the value the page asks you for in the box below it, then choose "Delete my account".

This permanently deletes your profile, your listings and their photos and documents, your saved properties, your contacts, your appointments, and your uploaded files. A professional site you published stops being served. Messages you sent stay in the other person's copy of the conversation but are no longer linked to you.

Any active subscription is cancelled first. If a cancellation fails, nothing is deleted — so you are never left paying for an account you can no longer sign in to.

One thing can hold the deletion up: if you are the only owner of a team or project that other people are in, or the professional shown on a listing that is not yours alone, hand ownership over first. The app names each one and links you to it.

Deletion cannot be undone. We cannot restore an account or anything in it afterwards.

If you cannot sign in, write to support@matchai.co from the address on the account and we will delete it for you.

3. Common questions

If the answer is not here, write to us — the list below is what we are asked most, not everything we can help with.

My broker invited me. How do I get in?

Sign in with the email address your broker used to invite you. You can use Google or Microsoft if that address is with one of them, or set a password and sign in directly.

I cannot sign in

Use Forgot password to get a reset link by email. If the link does not arrive, check the spam folder before writing to us — it is where it usually is.

Where are the properties my broker sent me?

Properties you kept are under Saved. Everything your broker has sent you, in order, is in your conversation with them under Messages.

I am getting too many emails or notifications

Choose what you are notified about, and how, under Notifications. Every email we send also carries an unsubscribe link at the bottom.

How do I book a showing?

Open the property and request a showing. Your broker confirms or proposes another time, and you get a reminder before it.

What do you do with my data?

The privacy policy says exactly what we collect, who processes it, and how long we keep it. To ask for a copy of your data or to have it corrected, write to privacy@matchai.co.

4. Reporting a problem with someone

If someone on Matchai is behaving abusively, or a listing, photo, document, or message is offensive or does not belong on the platform, you can report it from inside the app. You do not have to write to us first, and we never tell the person that you reported them.

  • Report a message — right-click it on a computer, or press and hold it on a phone, then choose "Report message".
  • Report a person — open your conversation with them, open the conversation details, then choose "Report this person".
  • Report a listing — open the listing and choose "Report this listing".
  • Block a person — the conversation details also offers "Block", and the report dialog can block them at the same time. Once blocked, neither of you can send the other messages, appointment requests, or invitations. The same button unblocks them.

For anything those controls do not cover, or if you are not signed in, write to support@matchai.co with a link or a description of where the problem is.

We review every report within 24 hours.

We remove content that breaches the terms of service, up to and including closing the account behind it.

5. Policies

Matchai