1. Overview

This SMS messaging policy explains how Matchai LLC ("Matchai," "we," "us," or "our") uses text messaging (SMS), and how you can manage or stop those messages at any time.

We run two separate text messaging programs. They reach different people, for different reasons, from different numbers:

• Account notifications — for people who confirm their mobile number on their Matchai account. Covered in sections 2 to 4.
• Agent outreach — for real estate professionals who have texted us first. Covered in sections 5 to 7.

The account notification program has not launched yet. Nothing has been sent from its numbers, and this section describes how it will work when it does.

Whichever program reached you, you can stop the messages immediately by replying STOP, and reach a human by replying HELP.

2. Account notifications — what these messages are

Every message on this program is sent by Matchai to a person who holds a Matchai account and confirmed their own mobile number on one of our pages. Giving the number is optional, and we text you only if you do.

They are about your account and your own activity on Matchai, and they carry:

• a six-digit code to confirm your number or to sign you in, and
• a notification that something happened on your account — a new message waiting for you, or an appointment reminder — with a link back to Matchai to read and reply there.

These are transactional and conversational messages, not marketing. We do not send promotions, sweepstakes, high-risk financial content, or any other restricted category on this program.

A notification tells you that something is waiting; it does not contain what another person wrote, and replying to the text does not send anything to them. You read and reply on Matchai, by following the link. That keeps the text message a conversation between you and Matchai alone.

3. Account notifications — how you opted in

You typed your number yourself, in the conversation you had just started or on the card of a professional you had just met. We never obtain these numbers from a list, a broker, a data provider, or any third party, and we do not text a number that has not been entered on one of our own pages by the person who owns it.

Immediately above the button you pressed, and before any text message is sent, the screen reads:

• "By confirming your number, you agree to receive text messages from Matchai about your account and your activity on Matchai — a verification code, and notifications such as a new message waiting for you or an appointment reminder. Texts come from a Matchai number listed at matchai.co/sms. Msg frequency varies. Reply STOP to opt out, HELP for help. Message and data rates may apply. See our terms and privacy policy."

Pressing the button is the opt-in. There is no pre-ticked box and no consent bundled into a longer agreement — the disclosure sits directly above the button, and the action that agrees to receive the text is the same action that requests it. We record the consent with the date and time.

Your number is used to reach you about your own account and nothing else. We do not share or sell mobile opt-in data or consent to anyone for their own marketing, we never pass your number to a real estate professional, and consenting here does not enrol you in the agent outreach program described below.

4. Account notifications — frequency, stopping, and help

Message frequency varies. It depends entirely on your own activity: one message carrying a six-digit code when you confirm your number or sign in, then a notification when something is waiting for you on Matchai. If nothing happens on your account, you receive nothing further.

Reply STOP to any message to stop immediately. That ends the text notifications permanently, and we do not need you to explain or confirm. Everything stays readable in Matchai, so stopping the texts does not delete anything or cut you off from anyone — it only stops the phone from being used.

Reply HELP to any message and we reply with who is texting you, how to reach us, and how to stop.

Message and data rates may apply, depending on your mobile carrier and plan. Matchai does not charge you for receiving or replying to these messages.

5. Agent outreach — what these messages are

Separately from the above, Matchai helps real estate agents build a professional website for their listings and draft listings with AI. Where an agent has texted us first, we reply by text.

Our replies are delivered by an automated AI assistant named "Kai." Every first message clearly identifies Matchai and discloses that Kai is an AI assistant, and a member of our team reviews and approves outreach before it is sent. We never misrepresent the AI as a human.

In that conversation, Kai:

• sends the free sample listings website we built from your own current listings,
• answers your questions about that site or about Matchai, and
• shares a link to matchai.co.

These are conversational replies, not bulk promotional blasts. We do not send sweepstakes, high-risk financial, or other restricted content.

6. Agent outreach — how we contact you, and consent

You text us first. We do not send unsolicited text messages on this program: we never text a real estate professional who has not messaged us first. Our first contact is by email, using business contact details that are publicly listed — for example, on brokerage pages, listing portals, or professional directories. That email invites you to reply, and our messaging number is published here so you can start a text conversation instead if that is easier:

• Agent outreach number: +1 (855) 505-0110

Sending us a text is your consent. When you message that number, your inbound text is your express consent to receive text messages from Matchai in reply, and we log it with the date and time. You do not need to send any particular word: a question, a "yes," or our suggested shortcut SAMPLE (which simply asks us to send your sample website link) all work the same way. Whatever you write, we treat it as the start of a conversation you chose to have.

We reply, we do not broadcast. Messages are one-to-one replies in that conversation, not bulk campaigns, and we stop when you tell us to. We do not collect or sell consumer marketing lists, and we do not message consumers for personal, family, or household purposes on this program.

7. Agent outreach — frequency, stopping, and help

Message frequency is low and conversational. Outreach is limited to a small number of new contacts per business day and is sent only during normal business hours (9:00am–5:00pm Eastern Time). You will only continue to receive messages if you reply and choose to continue the conversation.

Reply STOP to any message to stop receiving text messages from Matchai at any time. You will be unsubscribed immediately and will not receive further messages from us unless you opt back in. You may also email us at contact@matchai.co to be removed.

Reply HELP to any message to receive information about who is contacting you and how to reach us.

Message and data rates may apply, depending on your mobile carrier and plan. Matchai does not charge you for receiving or replying to these messages.

8. Who sends these messages

Both programs are operated by Matchai LLC, a limited liability company organized under the laws of Saint Vincent and the Grenadines, operator of the Matchai platform at matchai.co.

Account notification messages are sent by Matchai to its own account holders, about their own activity on Matchai. We do not carry another person's message text and we do not forward your replies to anyone. Agent outreach messages are written and sent by our AI assistant, Kai, under human review. No message on either program is sent by a third party, or on a third party's behalf.

9. Privacy

We handle any information you share in accordance with our Privacy policy, available at matchai.co/privacy.

We do not share mobile opt-in data or consent with third parties for their own marketing, on either program. Opting in to one program never enrols you in the other.

10. Contact us

If you have questions about this policy or our messaging, contact us at:

• Entity: Matchai LLC
• Jurisdiction: Saint Vincent and the Grenadines
• Email: contact@matchai.co
• Agent outreach number: +1 (855) 505-0110
• Property enquiry numbers: +1 (833) 515-0055, +1 (833) 515-0105, +1 (855) 510-0515, +1 (855) 515-1510